KATOKO (Katoko design Oy, Y-2308534-2)
sells products to person of legal age and to companys in the EU.
Ordering The
customer places an order by collecting the selected products in the
shopping cart. Once you have selected the products you want, you can
continue your order by going to the shopping cart from the store's
top menu and then to the checkout.
Check the contents of your order.
Here
you can enter a possible discount code or gift card code, then click
'save' or 'add', depending on whether you are in the shopping cart
or at the checkout. You can enter several codes one at a time.'
Choose your preferred delivery
method. Shipping methods and prices are listed later.
Enter the necessary information
and click 'pay order'.
You will
automatically receive an order confirmation and a new notification in
your email when your order has been packed. If you did not receive an
order confirmation, please first check your spam folder and send us
an email, so we can check that your order has been registered. It
might be that you just typed your email address wrong.
The price of the ordered product is the price displayed on the
KATOKO-shop page at the time of ordering. Prices include VAT at 25.5%
or 14%.
Delivery
methods and prices
Packaging
and delivery costs are added to the total price of the products. The
amount of delivery costs is determined by the delivery method. For
orders over €100.00, we offer free domestic delivery (does not
apply to large shipments or home delivery). If the value of the order
remains below EUR 100.00 after the return, we will charge the
delivery costs according to the original delivery method. The free
shipping limit for shipments delivered abroad is €200.00.
Delivery
methods to Finland:
Matkahuolto parcel €3.90
(Matkahuolto's parcel is transported to a parcel locker or parcel
point. Delivery time 1-3 business days)
Matkahuolto Home
delivery €12.90 (The parcel is delivered to your home. The
delivery time is agreed with the recipient. Delivery time 1-3
business days)
Collect from the store
€0 (Yrjönkatu 14, Isokarhu, 28100 Pori)
Delivery methods Baltic countries, Nordic countries and Central
Europe:
Matkahuolto parcel
€9.90-16.90 (Matkahuolto's parcel is transported to a nearest
pick-up point. Delivery time 2-7 business days depending on the
country of delivery)
Delivery time
We always deliver orders as quickly as
possible. Most deliveries are sent within 1-2 business days after
receiving the order. Katoko is not responsible for delays in the
delivery caused by the carrier. The online store shows the number of
available products and we strive to always keep stock balances up to
date. However, if the product you ordered has run out, we will
inform you as soon as possible. For pre-order products or arriving
products, the delivery time of the product is indicated separately.
Payment
We use Klarna Checkout in our online
store. It is easy and safe to use. You can choose an invoice with a
30-day free payment period, a credit card or one of the Finnish
online banks as the payment method. The payment intermediary is
Klarna Checkout, which may appear on your account statement as the
payee.
The options available to you are
Klarna invoice, Klarna account, card payments (Visa, Mastercard,
Amex) or online bank payments (OP, Nordea, Danske Bank,
Säästöpankki, Aktia, S-bank).
By using the Klarna Checkout service,
you accept the terms and conditions of Klarna AB (556737-0431, Norra
Stationsgatan 61, 113 43 Stockholm), which can be found at the
checkout.
For questions related to payment, you
can contact Klarna's customer service directly at tel. 09 425 99771
(weekdays 9:00 a.m. to 6:00 p.m.).
Barrier,
limitation of liability
The seller's responsibility
is limited to canceling the transaction and possibly returning the
money paid in advance in situations where the delivery of the product
has been prevented due to poor availability of the product, cessation
of production or import restrictions. The seller is not responsible
for delays caused by force majeure or indirect damages caused by
faulty condition of the products or delayed delivery. The seller is
obliged to immediately inform the customer of the force majeure and
the termination of the force majeure.
Return
or exchange
Products
ordered to Finland from the online store have one 14-day free
exchange and return right. Please return all returnable products at
once. We charge a €10 processing fee for additional returns. In the
case of foreign deliveries, the customer is responsible for the costs
of the return herself.
Products to be returned must be unused,
in salable condition and must be in their original packaging. That
is, the products must not contain, for example, makeup stains or
extra smells. The tags must be in place and the packaging must be
intact.
The right of return does not apply to
hygiene products, swimwear, socks, pantyhose, foodstuffs or gift
cards.
The return must be sent
within 14 days of receiving the delivery. We do not accept returns or
used/damaged products sent after 14 days, and we will charge the
customer any costs that may accrue from an incorrect return.
With the return, please attach the return form or shipping list
that was delivered with the order, or some other document that
shows the customer's and order's information. In Finland take the
parcel to a Matkahuolto office and tell the cashier the return
code 9525120. Outside Finland you send the return to KATOKO design
Oy, Kanahaukantie 6 h 2, 28220, FINLAND at your own cost. Please
keep the return receipt until your return has been processed. We
will process your return as quickly as possible, but within 14
days of arrival at the latest.
Please note that not picking up the package is not an accepted way to
return the order. We charge the customer a handling fee of €15 for
uncollected shipments that are returned to us and also the possible
shipping costs in case of foreign deliveries. These costs are
deducted from the refund to be returned.
The customer is responsible for ensuring that the
delivery information provided by him is correct. The original
shipping costs will only be refunded if the entire order has been
returned. Delivery costs are refunded only for standard delivery
(from €3.90). We charge a processing fee of ten euros (€10) for
repeated unjustified order cancellations. The processing fee is
deducted from the refundable payment refund. We reserve the right to
restrict or prevent the customer from doing business in our online
store due to repeated abuses.
Problem situations
If the product has been lost during transport, damaged or the
wrong product has been delivered to the customer, the customer must
report the error immediately to the address askaspalvelu@katoko.fi.
